Refund/Cancellation Policy


ZINGURA PLAY is not responsible for any loss resulting from the cancellation of games due to service outages caused by failures of our service providers, computer viruses, natural disasters or any other reason which is beyond our control. You acknowledge that you will not be entitled to any refund due to cancellation of games caused by factors which are beyond the reasonable control of ZINGURA PLAY.



Money credited to your cash account has to be made through third-party payment gateways. ZINGURA PLAY is not responsible for the denial of any transaction as they are subjected to the terms and conditions specified by third-party payment gateways.



ZINGURA PLAY has the right to validate the personal information of the players from time to time. The process of validation can be done through phone call or via email. When we are not able to get in touch with you, several attempts will be made to establish contact with you. In case of an event where the validation is unsuccessful or we are unable to contact you after making all possible attempts, we reserve the right to suspend your account and refund the amount lying in your account to the financial instrument that you have used to make online payment.